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Submitted my loan documentation, when will I hear back from Tesco?

  • jayirvine's Avatar
    Employee
    Hi , we wouldn't be able to confirm whether or not a loan application has been accepted via community for security reasons I'm afraid. However, we can check the progress of the application if you send a private message with your full name, DOB and postcode to .

    Please note: don't include the @ symbol when putting in the contact details via private message, just Tesco-Bank.

    For details like your DOB, postcode and phone number, we ask for you to format it with additional spaces, i.e. A B 1 2 C D, 2 4 1 0 2 0 1 6 and 0 7 1 2 3 4 5 6 7 8 9 otherwise the information is removed by the system.
  • AshleighB's Avatar
    Employee
    Hello , we're unable to confirm this information via social media. Please give us a call on 0345 600 6016, available between 8am - 10pm on weekdays and 9am - 5pm at the weekend.
  • majorlook's Avatar
    Hi,
    I applied for a loan yesterday and was accepted and i signed digitally, It then said i would recieve the funds normally within 24 hours, should i have got any confirmation of this via email or anything? its been over 24 hours and i'm just curious as to whether my internet was playing up and it didnt go through.
    Thanks.
  • RossM's Avatar
    Former Community Manager
    Hi , If possible can you give us a call on 0345 600 6016, available between 8am - 10pm on weekdays and 9am - 5pm at the weekend to check the status of your application? Generally we would send you a text message when the funds are being dispersed.
  • Aross's Avatar
    How long from returing your supporting documents is it till you find out the finial decision ?
  • AdamF's Avatar
    Employee
    Once we receive the documents we will have these updated and a decision sent within 3 - 6 working days at the latest. I hope this helps!
  • MariaJ23's Avatar
    hello,
    Aplieed for a loan about a month ago, didn't get an instant reply but was ask to send some doc. twice. Received back some of them last week but still no decision regarding my loan. How long does it take? Thank you
  • rachaellou82's Avatar
    Heya! I applied for a loan 3 days ago but I still haven't heard if it's been approved yet? how do I get an update?
    Many thanks
  • RossM's Avatar
    Former Community Manager
    Hi @rachaellou82, sorry that you've not yet had an update on your loan application. We can take a look at this and advise of the timescales for your loan if you give us a call on 0345 307 3425 between 8am - 10pm through the week and 9am - 5pm at weekends. If we need to take any further information then we can also do this when you call.

    @MariaJ23, once we've received the documentation we will send you a decision on your application within 3 - 6 working days. If it has been longer than this, please give us a call on the number that I've mentioned above.
  • MariaJ23's Avatar
    Hi been more than a month that applied for the loan, send all doc. was asked for, received some of them back about 2 weeks ago, called the number you gave and the answear was it's the wrong one to call for that kind of information and he didn't know any other. Meanwhile been more than a month and still no information. thank you

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