[KMAHON]

Hi, trying to make a payment via an NZ vendor (I am in the UK). They are getting transaction declined. It is not related to balance/limit. How do I deal with that? Thanks

[ConnorM]

@KMAHON Hey! thanks for getting in touch.

You will have to gives us a call so we can check this in more detail, as there can be many reasons for a transaction to decline.

If you call 0345 300 4278 (Mon to Fri 8am-8pm. Sat/Sun 8am-6pm), they will be able to assist you further.