[Jonnyc]

I set up a direct debit in September. It is showing as active but no payment was taken this month (October), does it take a while to set up?

[ConnorM]

@Jonnyc Hi there, thanks for getting in touch.

There can be a small delay when setting up a new Direct Debit. When you set up a Direct Debit for the first time it won't collect until the following months payment, meaning the current outstanding payment would need to be covered manually.

If you want us to take a look into things further Send us a Private Message or call us on 0345 300 4278 (Mon to Fri 8am-8pm. Sat/Sun 8am-6pm).