Can't get money out of savings account

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  • sfra's Avatar
    Fresh Eyes
    I've had an internet saver account for a long time.
    For whatever reason the previous (non Tesco) account I had linked for payments out was removed.
    Via website banking I attempted to re-add the account but was unsuccessful - because it was in joint names I believe. Yesterday I phoned customer support and they added the account.
    I can see the account and attempt to make a transfer to it via website banking but the transfer repeatedly fails. I cannot see the account at all if using the banking app.
    I'd really like to be able to withdraw my money!
  • 2 Replies

  • sfra's Avatar
    Fresh Eyes
    Does anyone from Tesco ever reply here?
  • ChristopherP's Avatar
    Your Community Expert
    @sfra Hey there, thanks for getting in touch!

    I'm sorry to hear about this issue you're experiencing.

    Can you try to use a different browser to see if that allows the transfer to process?

    If you've tried this and are still unable to withdraw, please call the Savings team on 0345 678 5678 (Mon - Fri: 8am - 6pm, Sat - Sun: 9am - 2pm) and they'll be able to look into this for you.

    Apologies for any inconvenience this is causing.


    If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here


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