[euphrosene]

I have actually had TWO problems with this particular card:

Despite a zero balance I was unable to pay for my train ticket nor later for lunch.

However yesterday I was scammed - only £2 - but I rang them and they said it had been refunded,

Except on my statement it shows both £2s in the OUT and presumably waiting to be paid side.

I have tried ringing and either get someone who won't help or the phone is constantly on hold costing me a small fortune.

Can anyone help?

[euphrosene]

The fault is with Tesco as the 'refund' is showing in OUT

I am truly getting fed up trying to contact Tesco on socmed as well as different phone numbers and the only time I got through the woman told me to try again as she couldn't help.

Yes I know you are selling up to Barclays but your 'service' has all but disappeared and NO-ONE responds!

I shall now be raising a complaint to the financial services ombudsman as this same card - with a zero balance - was declined for a train ticket and meal yet takes a scam payment TWICE!!!

[ChristopherP]

@euphrosene Hey there, thanks for getting in touch!

I'm sorry to hear about this. If you send a private message, we'll check to see if there is anything preventing you from using the card.

Refunds can sometimes take a while to appear in your account, depending on how the merchant sent it, but we'll also be able to check to see if we've received it yet.

[euphrosene]

Originally Posted by ChristopherP

@euphrosene Hey there, thanks for getting in touch!

I'm sorry to hear about this. If you send a private message, we'll check to see if there is anything preventing you from using the card.

Refunds can sometimes take a while to appear in your account, depending on how the merchant sent it, but we'll also be able to check to see if we've received it yet.

Thanks but I finally got through to a human who could or would help.

Seems the declined card (despite a zero balance) was because it was an 'older style' and the refund was refunded but no idea why the two payments showed up in the OUT box..