[Stevengcross]

I am unable to use my new Credit card contactless

[ChristopherP]

@Stevengcross Thanks for clarifying. In that case, if you call the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

Sorry for any inconvenience caused

[ChristopherP]

@Stevengcross Hey there, thanks for getting in touch!

For security purposes, you need to make a Chip & PIN transaction on the card first to activate the contactless feature. Have you done this?

[Stevengcross]

@Stevengcross I have used Chip & Pin, yes, I have also installed in Google Wallet and this doesn't work either, when I received this new card, for some reason there were 2 cards in the envelope. My wife also received 2 cards although these were in separate envelopes.