[sophiev]

Hello

I should have had two items refunded but can't see the payments on my credit card statement. Where can I query this please?

Thank you.

[ChristopherP]

@sophiev Hey there, thanks for getting in touch!

Has the merchant/retailer confirmed that they've issued the refunds? If so, when did they process them?

[sophiev]

@ChristopherP Thank you for your reply :)

The retailer (Next) emailed on 5th October to advise that the refund was processed on 4th October and they provided the ARN reference numbers for the items.

Thank you,

Sophie

[ChristopherP]

@sophiev Great, thanks for clarifying.

If you send a private message, we'll check to see if they've been received.