[mafinowi]

Good morning,

I asked ,my daughter to help make a payment on my credit card. She did this with her online banking app but realised too late she used the details from my previous credit card.

The funds have left her account but the payment has not reflected in my credit card account now.

Please advise how the error can be corrected.

Thanks

[ChristopherP]

@mafinowi Hey there, thanks for getting in touch!

If you call the Credit Card team, they'll be able to help with this. You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope you get it all sorted.