Unexpectedly I received and email from [email protected] telling me my Tesco CC is now added to Apple Pay. I did not request this action and dont have an Apple Mobile or PC so I tried to ring the number on the email (mistake) 0345 366 6643 to intervene. The response was unrecognised number.
I then went onto the genuine Tesco bank site and called their fraud line 0345 300 4278 and spoke to Carol. she couldn't investigate anything as it was weekend but said she would block the card and someone would contact me in 48hrs.
several hrs later I checked my Tesco Bank app and saw it wasnt blocked, (so I blocked it myself). I haven't had a call back yet.
Question, is [email protected] a genuine email contact from Tesco?
Last edited by RAFGuy; 11-11-24 at 13:54.
Reason: error
This is a genuine Tesco Bank email address. My colleagues will call you as soon as they can and will be able to check through your account with you and find out why this email was sent.
Apologies for any concern this has caused in the meantime.
Just had txt from Tescobank,they are sending me a new card.
However nobody has explained yet why Tesco added my original card to Apple Pay without my request.
I have also alerted the UK.Gov site about the website that I think the trouble started from. https://www.ncsc.gov.uk/section/abou...t-scam-website
Well, I received my new card today but it appears to be blocked as no on-line site will accept it (Ebay, Amazon).
Could someone please check.
Im I correct in assuming one has to use CHIP & PIN before the card will work on-line? The letter that came with the new card only says you have to do a CHIP & PIN before the contactless becomes active, says nothing about not working to do an on-line purchase unless a CHIP & PIN is actioned??
Last edited by RAFGuy; 20-11-24 at 17:47.
Reason: Added question
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
ChristopherP
