[RAFGuy]

Unexpectedly I received and email from [email protected] telling me my Tesco CC is now added to Apple Pay. I did not request this action and dont have an Apple Mobile or PC so I tried to ring the number on the email (mistake) 0345 366 6643 to intervene. The response was unrecognised number.
I then went onto the genuine Tesco bank site and called their fraud line 0345 300 4278 and spoke to Carol. she couldn't investigate anything as it was weekend but said she would block the card and someone would contact me in 48hrs.
several hrs later I checked my Tesco Bank app and saw it wasnt blocked, (so I blocked it myself). I haven't had a call back yet.
Question, is [email protected] a genuine email contact from Tesco?

[ChristopherP]

@RAFGuy Hey there, thanks for getting in touch!

This is a genuine Tesco Bank email address. My colleagues will call you as soon as they can and will be able to check through your account with you and find out why this email was sent.

Apologies for any concern this has caused in the meantime.

[RAFGuy]

@ChristopherP Thank you. I have also forwarded the suspect email to [email protected] as I suspect it was some sort of cloned tesco email address

[ChristopherP]

@RAFGuy Great, appreciate that 😊

[RAFGuy]

Just had txt from Tescobank,they are sending me a new card.
However nobody has explained yet why Tesco added my original card to Apple Pay without my request.
I have also alerted the UK.Gov site about the website that I think the trouble started from. https://www.ncsc.gov.uk/section/abou...t-scam-website

[RAFGuy]

Well, I received my new card today but it appears to be blocked as no on-line site will accept it (Ebay, Amazon).
Could someone please check.
Im I correct in assuming one has to use CHIP & PIN before the card will work on-line? The letter that came with the new card only says you have to do a CHIP & PIN before the contactless becomes active, says nothing about not working to do an on-line purchase unless a CHIP & PIN is actioned??