[Ruandsu]

Hi trying to purchase something online but keep getting the message failed due to Authenticator error . How can I resolve this ?

[ChristopherP]

@Ruandsu Hey there, thanks for getting in touch!

I'm sorry to hear about this. If you send a private message, we'll check to see if there is anything preventing you from using the card online.

If there are no blocks or restrictions, it could be a problem with 3D secure which is the system used to verify the card for online purchases. If this is the case, you'll need to call us to resolve this.