Today 14/11/2024 my 2nd credit card was retained by the cash machine, at the location Tesco express, Hendon ave, London nw4 3yb, United kingdom . I went to make a withdrawal of 20 pounds and it asked for the password, I entered it, then it asked me to confirm with my bank, but I didn't have my cell phone nearby and it ended up taking a waiting time and the operation The machine ran out and ended the operation and I was left without the card and money. Then I inserted another card to see if the first card was locked. As soon as I inserted my 2nd card I pressed the cancel button, then my card didn't come out anymore.
Sorry to hear this has happened to you. Did you speak with someone at the Tesco Express store? As sometimes they may be able to retrieve the card for you.
I would also recommend giving our Customer Services a call to make sure everything is alright with the account also and to reissue you with new cards. You can reach them on 0345 300 4278 (Mon to Fri 8am-8pm. Sat/Sun 8am-6pm).
@ConnorM Yes, I spoke to the store employees, but the employees said there was nothing they could do, the only thing they said was for me to call my bank to block my card!
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Fresh Eyes
Today 20:31@ConnorM Yes, I spoke to the store employees, but the employees said there was nothing they could do, the only thing they said was for me to call my bank to block my card!
ConnorM
