[tomcranmer]

I've been locked out of my account for 5 days now and whenever I call there's nobody that can help. I'm in a queue for a call back but this hasn't come. I need to use my card asap please

[ChristopherP]

@tomcranmer Hey there, thanks for getting in touch!

I'm sorry to hear about this. I appreciate this will be frustrating; however, my colleagues will call you as soon as they can to discuss the block on your account.

Apologies for the inconvenience this has caused in the meantime, and I hope you get it all sorted as soon as possible.

[tomcranmer]

Hi Christoper. I'm sorry but this just isn't good enough, how can I be locked out of my account but yet you cannot tell me why or are you able to fix it. I could be waiting days for a call back

[ChristopherP]

@tomcranmer We're limited in what we can confirm on this channel, I'm afraid. My colleagues will call you as soon as they can and will be able to explain why there was a block placed on the account. I'm sorry that we're not able to resolve this for you here.