I have a Tesco online account and Clubcard, both registered in my name.
Recently, every online grocery shop ordered has been cancelled
Tesco Customer Service claim that cancellations are due to failed security authorisations by the bank
All security questions have been answered and additional checks at checkout have also been successfully answered
The bank claim that there are no issues with the bank account and necessary funds have always been available when placing orders
Is the problem because the Tesco account is in my name and the default payment card is in my partners name?
If not can Tesco please identify and resolve the issue as call centre agents say they are unable to and I am going around in circles
Recently, every online grocery shop ordered has been cancelled
Tesco Customer Service claim that cancellations are due to failed security authorisations by the bank
All security questions have been answered and additional checks at checkout have also been successfully answered
The bank claim that there are no issues with the bank account and necessary funds have always been available when placing orders
Is the problem because the Tesco account is in my name and the default payment card is in my partners name?
If not can Tesco please identify and resolve the issue as call centre agents say they are unable to and I am going around in circles
Last edited by LUZ; 19-11-24 at 11:23.
