Android Biometrics Deregistering Bug

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  • NCR's Avatar
    Fresh Eyes
    After launching the app and being presented with the biometrics finger print scan modal, clicking outside of this modal results in an error and the app deregisters the biometric login data. Following this the user is required to reenable biometric login after logging into the app via passcode.

    I have been aware of this for multiple months but have only just become annoyed enough to create a community account and report it.

    This bug was also present in Android 14.

    I have not verified using a second device however, it is the only app on my device that has this issue.

    Device: Google Pixel 7 Pro
    Android Verison: 15
  • 1 Reply

  • ChristopherP's Avatar
    Your Community Expert
    @NCR Hey there, thanks for bringing this to our attention.

    I have passed this on to the development team and they will investigate.

    Apologies for any inconvenience this has caused in the meantime.


    If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here


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