[GEORGEALLEY91]

Hi I’ve had a £12 late payment fee, but I’ve paid my balance within the time frame for that month, why is this and can the £12 fee be taken away as I’ve paid more than the minimum amount ?

[ChristopherP]

@GEORGEALLEY91 Hey there, thanks for getting in touch!

A Late Payment Fee is only applied to the account if the payment was received after the due date.

However, if you send a private message, we'll check this for you.