[Carinevdm]

I have been offered a loan, but my application wasn't completed online. I received the email of the offer, but while I was completing ID checks, my application disappeared. I can't seem to go back to it, I suspect it wasn't saved. But I have an ID number for my application, but it's not being recognised.
I can't phone anyone until tomorrow.
Is there anything I can do?

[ChristopherP]

@Carinevdm Hey there, thanks for getting in touch!

If you made a sole loan application, a replacement loan application or an additional loan application you should have received an email which lets you know the outcome and outlines the next steps in the process.

You can learn more about this here.

If you made any other type of application, or if you didn’t receive an email or the application has timed out, please send a private message and we’ll check the status of it for you.