I paid off my whole balance and closed my credit card a while ago. I have since been told (via post that a family member opened as I am abroad) that I am still being charged interest and late fees
I cannot access the account to pay these fees as the account was closed but I keep getting post saying I need to pay and will keep getting charged.
Is there a way to pay even though I am no longer a customer
for context, I live abroad so cannot pay by post
Thanks
If you know the balance, you can make a Faster Payment from your UK bank account. You can find out the account details to make the payment to here.
If you're making the payment from an international bank account, you can make the payment here -
BIC: MIDLGB22
IBAN: GB77MIDL40025031316044
Reference: 16 digit Tesco Bank credit card number
If you're unsure of the balance, please call us on +44 1268 508 027 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and my colleagues will be happy to help.
Can I ask will that mean the late payment fees and interest will stop? As I said I closed my account so had no idea I was still being charged and had no way of accessing.
If you know the balance, you can make a Faster Payment from your UK bank account. You can find out the account details to make the payment to here.
If you're making the payment from an international bank account, you can make the payment here -
BIC: MIDLGB22
IBAN: GB77MIDL40025031316044
Reference: 16 digit Tesco Bank credit card number
If you're unsure of the balance, please call us on +44 1268 508 027 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and my colleagues will be happy to help.
in addition to my below reply. I have just clicked the link and it says I must have online banking to pay by bank transfer.
as mentioned previously, I am no longer a customer so cannot access online banking or the app.
@Tom2802 If you're unable to make a transfer from your bank then please call the Credit Card team directly and they'll be able to help. They will also be able to look into your questions around late fees and interest.
You can reach us from overseas on +44 1268 508 027 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm). We also accept calls from Skype if this is more convenient.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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We ask that you do not post any personal information to Your Community, such as your full name, contact details or account numbers. We also ask that you do not post personal information about others, or ask others to disclose their own personal information on Your Community. In some specific and rare circumstances we may offer you the option to provide us with personal information via the private messaging function of Your Community. You will not be under any obligation to do this, but it may assist us in helping you.
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We reserve the right to instruct the moderators to remove any posts in Your Community containing phone numbers, street addresses, or otherwise personally identifying information on the grounds that we're not able to verify the information as being your personal information or that of a third party.
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Choice of law and location for resolving disputes
You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
ChristopherP
