[KarenT123]

Hoping to get some help from Tesco bank staff on here, as it is impossible to speak to a real person!
A few weeks ago, there was some fraudulent activity on my card so It was cancelled and I received a new card. Shortly afterwards, a large refund was made to me for a purchase made on my old card. I thought it would automatically be redirected to my new card number, but obviously not. Can someone assist, please? Thanks

[ChristopherP]

@KarenT123 Hey there, thanks for getting in touch!

If you call the Credit Card team, they'll trace the payment for you.

You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope you get it all sorted.

[KarenT123]

@ChristopherP
Thanks Christopher. All sorted now

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@ChristopherP
Thanks Christopher. All sorted now

[ChristopherP]

@KarenT123 Glad to hear it. Thanks for letting me know!

Have a lovely weekend 😊