[KirstenAffleck]

I paid a chunk off my credit card but the balance hasn't gone down but my availability credit has gone up. Why has my balance not gone down? Its now telling me I need to pay more than I actually owe.

[ChristopherP]

@KirstenAffleck Hey there, thanks for getting in touch!

If you made your payment more than 2 working days ago and the balance still hasn't updated, please call the Credit Card team and they'll check this for you.

You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

Sorry for any inconvenience caused.

[KirstenAffleck]

@ChristopherP That's great, thanks. I went back in and the balance is now correct. :)

[ChristopherP]

@KirstenAffleck Great! Thanks for letting me know 😊