[Beccaj1988]

When you block your card because it has been stolen, are you then unable to access the app? I've blocked my card as it has been stolen but now when I try log into the app it states: you don't have any accounts that can be used with this app.

[Beccaj1988]

I phoned customer service. You are locked out for 72 hours, then you can log back in. Just incase anyone needs to know. :)

[ChristopherP]

@Beccaj1988 Hey, thanks for getting in touch!

I'm glad to hear you got the answer you needed from customer service, and we appreciate you sharing with the Community!

Have a lovely Christmas 😊

[Beccaj1988]

I'm unsure this is a verified answer, as it's now nearly a day past 72 hours and I still cannot access my account.