[Chu]

Hello

I got your message as below ，I am currently in Asia.

I just want to make sure my account will be working as usual. I made one transfer of £10000 to my own account at Barclays Bank.

Thank you

Regards

Mr Chu

Account ending 261

Dear Dr TingJieh Chu Please contact us urgently. We’ve been trying to contact you about your account, but we've been unable to reach you. Please call us on 0345 835 0828* as soon as possible. We're open Monday to Friday from 8am to 8pm and Sat/Sun from 9am to 5pm. If we’ve already spoken to you on the phone, please disregard this email. Yours sincerely, Tesco Bank Security Team *This number may be included as part of any inclusive minutes provided by your phone operator.

Enquiries

[ChristopherP]

@Chu Hey there, thanks for getting in touch!

It appears that your account will be locked until we speak to you directly, I'm afraid.

Please call us as soon as you can on +44 1268 508 027 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and my colleagues will be happy to help.

I hope you get it all sorted and apologise for any inconvenience.

[Chu]

Thank you for the instant reply.

I did call and passed all the security questions.
A gentleman have kindly said to me that the security department works till 5 PM. So I need to call again. The time of my call was at 5:30 PM.

So the time schedule provide by Tesco Bank is not right.

But thank you anyway

Regards

Mr Chu