[Blunt56]

When I try to go into my credit card account my screen is showing -

Access Denied

You don't have permission to access "http://identity.tescobank.com/pf/adapter2adapter.ping" on this server. Reference #18 .f4c61002.1735830361.7bc36efd
https://errors.edgesuite.net/18.f4c6...30361.7bc36efd

I have never had this before.

[Joanne-D]

Hey @Blunt56 and @daverayner445 , thanks for getting in touch😀.

We are aware that there is an issue with logging into the Tesco Bank website using Firefox browser at the moment. Our IT team are aware of this and are looking into what is causing the issue and how to resolve it.

So, I can log the relevant details to our IT department can you please send us a secure private message.

While this is being investigated you should still be able to access or website through another browser.

Apologies for any inconvenience caused.

[CarolineD]

Hello @Blunt56 , thanks for getting in touch 🙂

I'm sorry you're having difficulty logging into your account.

Can I please check what browser you're using to access the Tesco Bank website?

[Blunt56]

Firefox

[daverayner445]

Originally Posted by CarolineD

Hello @Blunt56, thanks for getting in touch 🙂

I'm sorry you're having difficulty logging into your account.

Can I please check what browser you're using to access the Tesco Bank website?

I am having the same issue as blunt56 has, same error, I can log in with other browsers like Edge but when using Firefox running in normal window and private window I get the same issue, I have cleared down browser cache completely but to no avail?
Thanks

[Bell98]

Me too on Firefox

[rjmacdon]

I am getting the following error when logging in to check my account using Firefox on a PC. I have cleared all cookies ,etc. Also restarted the whole PC. Still nada.... any suggestions .... There is no apparent way to contact Tesco support about this ....🤷‍♂️

Error text :-

Access Denied

You don't have permission to access "http://identity.tescobank.com/pf/adapter2adapter.ping" on this server. Reference #18 .95e41602.1735917175.a293170
https://errors.edgesuite.net/18.95e4...917175.a293170

[shiroi]

@Blunt56 Same problem here with Firefox on Windows 10.
The problem started on 1 JAN, so I presume that the IT people at Tesco did some "updating" on that date!

[Bell98]

@shiroi Agreed - I knew the problem was a few days old but couldn't remember when it started. Doesn't appear to be Firefox's fault as update history shows..
Looks like Tesco broke it.

[Surfer01]

It is now the 4th January and I still cannot access and get the Access Denied message! Using FF.