The Tesco Bank app no longer works on my iPad. I get a message saying that Mobile Banking is temporarily unavailable. This has been happening since at least mid-December 2024.
I have an iPad Air 2 running IOS 15.8.3. I have installed the latest version of the app (4.40.0) and I’ve restarted my iPad since installing the app.
The app does work on my iPhone 13 (IOS 18.2] but it would be very helpful if I could use it on my iPad.
@Dajmeister
Hey there, thanks for getting in touch!
I'm sorry to hear about this issue you're experiencing. Have you tried to uninstall and then reinstall the app to see if that resolves the issue for you?
@Dajmeister - thank you so much Christopher…that worked!
I thought I’d done that but obviously I’d only closed the app rather than actually removing it and reinstalling from the App Store.
Thanks again…
PS. One other question - on my iPhone I can login using Face ID. My iPad doesn’t support Face ID but does support Fingerprint. However, although I have the same version of the app on both devices, I can’t use Fingerprint on my iPad? Is this normal ? It’s not a major issue since I can login with my passcode.
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How we collect and use your personal data
Tesco Bank which is a trading name of Barclays Bank UK PLC take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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ChristopherP
