Previous postings here refer - see below. Despite these suggestions, I'm still not getting any notifications. I've also removed the app and re-installed it, and still no joy
Any other suggestions?
Many thanks in advance
*********************
I have followed the instructions on setting up notifications and I started receiving them OK. But they have suddenly stopped despite the app and mobile settings still set to receive them.
How do I resolve this?
20-12-24 12:09
Verified Answer
@RJT44 Hey there, thanks for getting in touch!
I'm sorry to hear about this. Please switch them off and back on again and this should resolve the issue.
If it doesn't, choose the 'reset app' feature in the main menu. However, you'll need to log back in using your security number and password, so only do this if you can remember your details.
@RJT44 Hey, I'm sorry you're still experiencing this issue.
If you call the Technical Helpdesk, they will take a closer look for you. You can reach them on 0345 300 3511, available 8am - 9pm Monday to Friday, 8am - 6pm Saturday and Sunday, and they'll be happy to help.
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ChristopherP
