[ryanmitson]

Wanting to change my direct debit date but got fobbed off by the help line, I just want to change it from 30th of the month to the 1st.

[ChristopherP]

@ryanmitson Hey there, thanks for getting in touch!

The only way to change your direct date is by calling. If my colleagues weren't able to change the date for you, then it may mean that date isn't available for payment on your account. This is due to the date your statement is produced.

If you'd like to discuss this in further detail, please call the team directly on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm).

Apologies for any inconvenience this may cause you.

[ryanmitson]

That's what they said, so can the statement date be changed ?