[lilycat]

I cancelled a monthly subscription in October 2024 and have received confirmation that is has been cancelled yet the monthly amount is still leaving my account.

I have tried to speak to the company but haven't been able to talk to a human, only a pre-recorded message.

How can I stop the monthly payments?

[ChristopherP]

@lilycat Hey there, thanks for getting in touch!

I'm sorry to hear about that. Please call the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope you get it all sorted.