[kingstondock]

As before, and suddenly, purchases on Tesco credit card alerts/notifications have stopped coming through.

Turning notifications on/off doesn't reset.

I am not going to reset the app, because once Tesco/Barclays were informed of this the correction was sorted by them.

So, why is this happening so frequently when it never happened prior to a date when Barclays got involved?

[ChristopherP]

@kingstondock Hey there, thanks for getting in touch!

Sorry to hear about this.

Are you not receiving notifications to authorise transactions, or to alert you when there has been a transaction over a certain amount that you've pre-selected?

[kingstondock]

The latter, normal shopping, purchases, but no notification of those purchases

[ChristopherP]

@kingstondock Thanks for clarifying! Can you check that when you click 'notifications' from the menu (top left on the main page as you log in) is your 'all transactions over' toggle turned on? If so, you should receive a notification for all transactions over the amount you choose.

[kingstondock]

I haven't changed a thing in my app, ie, all transactions over £1, since receiving the notifications, so no need to check anything

[ChristopherP]

@kingstondock Okay. If all of the notifications are toggled on and you're not receiving anything, please call the technical helpdesk on 0345 300 3511, available 8am - 9pm Monday to Friday, 8am - 6pm Saturday and Sunday, they'll do their best to help.

Really sorry for any inconvenience this is causing.