[Gibbo123]

Hello,

I have an existing Tescobank loan and applied to increase my borrowing. I thought I had completed an application but just after the credit check, my internet glitched.

Today I phoned Customer Services and spoke to a lovely lady who found my application, but advised that I had applied for an 2nd loan and not a Top Up.

The loan had been approved but its not the product I want.

I now have to decline the offered loan and reapply for the correct product. This will involve a 2nd hard search on my credit score and then the application will more than likely go to the underwriters for to approved/declined.

Is this the only option to change my application.

many thanks

Paul

[ChristopherP]

@Gibbo123 Hey there, thanks for getting in touch!

I'm sorry to hear about this situation you're in. You can't change the Loan type at this stage, I'm afraid. This means you'd need to make a new application for a Top Up Loan, and this would involve a fresh credit check.

If you wish to do so, please call the Loans team on 0345 600 6016 (Mon - Fri: 8am - 6pm Sat - Sun: 9am - 2pm), and they'll be happy to help.

I hope this clarifies things for you.

[Gibbo123]

Many Thanks for the reply. Yes this has helped