[Pudding]

Paid for service on a cloned website that offers service for extortionate price…my fault for not checking web address enough. Can I stop payment or get refund as I have not yet received service I paid for??

[ChristopherP]

@Pudding Hi there, I’m really sorry to hear that.

In this case, the best thing to do is call the Credit Card team directly so they can look into this for you.

You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope you get it all sorted.