[Elorac]

Why are my statements unavailable on the app

[ChristopherP]

@Elorac Thanks for clarifying!

The mobile app will only display statements from your up-to-date card moving forward, this means you will need to view previous statements via your Online Banking account.

I hope this clarifies things for you.

[ChristopherP]

@Elorac Hey there, thanks for getting in touch!

Have you received a new card with a different number recently?

[Elorac]

@Elorac
yes I have

[Elorac]

@Elorac
Thank you Christopher. Could you tell me the difference between the mobile app and my online banking account please. Sorry if this is obvious!

[ChristopherP]

@Elorac Of course! Online Banking is accessed via your web-browser/desktop. You can log in via our website here.

I hope this helps 😊

[Elorac]

Thank you

[ChristopherP]

@Elorac You're very welcome. Glad I was able to help 😊