[roquelaur]

The Login button beyond 'Manage Your Mortgage' doesn't work, regardless which browser is used. I also tried a month or so ago - it didn't work then either, and I've tried on both desktop and mobile. So I can't log in as an existing mortgage customer.

(The link uses this URL https://mortgages.tescobank.com/myaccount/myaccount)

[AshleighB]

I am very sorry you’ve had trouble with this @roquelaur, although thank you for bringing it to our attention. I will highlight this with our Mortgage team and be back in touch with more info as soon as I can.

[roquelaur]

Hi , your site still hasn't been fixed and so I can't login to manage my mortgage online. It's been over a month now since I raised it, which should be more than long enough to squash a login bug, for a company with the resources of Tesco.

[AshleighB]

I am very sorry we've not been back in touch with an update, . I'll chase this up for you! Can I just ask if you get as far as entering your email address and password? If so then we'll need you to private message our account with your account number and email address to investigate this further. Or is it via the ‘Go to log in’ button that you first see won’t take you to the login page?

[roquelaur]

thanks - it's on clicking Log In - ie I don't even get as far as being prompted for credentials.

[AshleighB]

I have sent a message from our Tesco-Bank account looking for some more information. Please get back in touch when you get a moment :-)