[TBarron]

I put a payment on my card on the 3rd of Feb and it's still not on my card. The balance has gone down but my availability is a matter of pence instead of the quite large sum of money that I have put on. I paid through the app

[ChristopherP]

@TBarron Hey there, thanks for getting in touch!

I’m sorry to hear about this. This can sometimes happen if you pay an amount that's higher than your credit limit or if you pay more than your last statement balance.

If you send a private message, we'll check if there is a hold on the payment and remove it for you