[Adavies183]

Very worried and stressed. I had a settlement offer accepted from Tesco bank, received letter in December saying account is closed.

yet my credit file is still saying There is a balance owed on the account. This is stopping me getting a mortgage right now and really stressing me out, when will this be removed as I was told the account would be close along with the balance! Causing me so much stress.

[ChristopherP]

@Adavies183 Hey there, thanks for getting in touch!

It certainly isn't our intention to cause you any additional stress whilst applying for a mortgage, so I'm sorry to hear that.

This isn't something that can be resolved via this channel, I'm afraid, so you will need to call us. You can reach the relevant team on 0345 301 4971 and they will be able to look into this for you.

I hope you get it all sorted.