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Refund of credit card credit balance

  • BME58's Avatar
    Fresh Eyes
    I have a large credit balance on my Tesco CC following the cancellation of flights due to health issues.
    I would like this to be refunded but it appears to be impossible to speak to a real person to discuss.
    Is there a number I can call with a human on the end of the line?
  • 1 Reply

  • Mark_TB's Avatar
    Your Community Expert
    @BME58 Hey there, thanks for getting in touch!

    I’m sorry that you’ve not been able to speak to a colleague and I’m sorry for the circumstances that has caused the credit balance on your account.

    To speak to a colleague, you can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

    To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

    I hope this helps.

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