[judithm834]

I purchased an in app game and was charged twice for the same thing. I asked them to refund but they wouldn’t.

[Mark_TB]

@judithm834 Hi there, thanks for getting in touch!

I'm sorry to hear that you've been charged twice, and the merchant hasn't remedied the situation.

You can find all of the information you need and raise a claim through the link below.

I hope this helps.

https://www.tescobank.com/help/chargeback/