[craighenton72]

I have been struggling financially and have incurred late payment fees although I have always been able to pay within a few days. Other companies have kindly refunded these charges and I know when I worked for HSBC we used to refund a first offence. I really could do with some help especially from a company that I have spent about 250k with over the last 20 years or so

[Mark_TB]

@craighenton72 Hey there, thanks for getting in touch!

I’m sorry to hear that you’ve been struggling financially.

If we could ask you to speak to a colleague, they’ll review the account and provide the best assistance on the charges and the payments.

You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm)

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

[craighenton72]

@Mark_TB is there any way someone can call me on ***********. I have no credit and really need to speak with someone

[ConnorM]

@craighenton72 Hi Craig, sorry we missed your reply. Unfortunately, we aren't able to arrange call backs here, if you are still needing our help, please give the number Mark provided a call and one of my colleagues can absolutely give you whatever help we can offer.