[Roddymat]

Every time I try to pay my Tesco credit card using the Pay by Bank Account option it fails to work. The way I am trying to do this is through the mobile app. It goes through all the stages and I get an alert from my bank saying that the payment has been authorised.
It is very frustrating and I have missed payments because of this.
Does anyone else have these issues?
Thanks

[Roddymat]

I have tried to pay my credit card using the pay by bank account option, but it hasn't worked AGAIN!
The mobile app takes me through all the stages and I get an alert from my bank saying the payment has been approved, but it doesn't go through.
I've had charges because of this.
Has anyone else had this issue?
Thanks

[Joanne-D]

Hey @Roddymat , thanks for getting in touch.

I'm sorry about the issue you are experiencing through the 'pay by bank' option on the mobile app. I would suggest you delete the banking app from your device and re-install it again. Also check if your device requires any software updates. Please let me know if you are experiencing any issues after trouble shooting.