[ClareT999]

How long do you have to stay on hold to discuss your policy for pet insurance?
I’ve tried for 4 days now & held for over an hour each time with no luck.
im currently on hold and have been for 1 hour 45 minutes.
if I cancel my direct debit will this get a response?

[ChristopherP]

@ClareT999 Hey there, thanks for getting in touch. I'm sorry to hear you're having issues with this.

Following the transfer of our banking business to Barclays Bank UK PLC, we are no longer able to handle insurance queries via this channel. You can find answers to our most frequently asked questions on our website.

You can read more about the transfer here.

[ClareT999]

How long do you have to hold?
4 days at over an hour each time.
Do I cancel payment to get a response?