[Ioanna]

Where is the flyout menu ?

[ChristopherP]

@Ioanna Ahh okay, thanks for clarifying!

To arrange this via the app, click into your Credit Card account and click the menu on the bottom right-hand side of the screen (3 white lines against a blue block) and then select 'manage card'. You'll then be transferred to Online Banking. From there, you can put a temporary freeze on the card, report it as lost or stolen or order a replacement.

I hope this helps.

[ChristopherP]

@Ioanna Hey, I'm not quite sure what you mean, sorry!

What is it you need help with?

[Ioanna]

@Ioanna. Hi, I'm wanting to know how to block my card in the App on Android in the event that my card gets stolen? Tesco guidance indicates you look for the flyout menu ???

[Ioanna]

@Ioanna. Thank you so much Christopher, I have managed to do it now. I wasn't going into my credit card transactions so hence did not see the block you refer to. My husband had his card stolen on the underground in Rome in November so it would have been helpful to have used this method to block our card instead of ringing the helpline. Thanks again, one happy community member 😀

[ChristopherP]

@Ioanna Glad I was able to help! I'm sorry to hear that happened to your husband, that must have been so stressful.

Give me a shout if you need anything else 😊