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Overpayment

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  • Dr36111's Avatar
    Fresh Eyes
    I have overplayed my bill by mistake by £400. Can this be refunded to my self please as soon as possible
  • 1 Reply

  • Verified Answer

    ChristopherP's Avatar
    Your Community Expert
    Verified Answer
    @Dr36111 Hi, thanks for getting in touch!

    If you have a credit balance on your account, you can request a refund for your exact credit balance on your account as a money transfer. You can do this through online banking or the mobile app.

    Please note, you can only request a money transfer to move the amount of funds you are in credit by and not the amount refunded to you by the merchant. For example, if you received a refund of £300 yet are in credit of £200 (showing as -£200), please only transfer the £200. I have attached a link to show you how to do this.

    When we process this type of refund sometimes a money transfer fee will be applied in error. If you see this appear via online banking or the mobile app then don’t be alarmed. If you’ve only transferred the exact amount you are in credit by, we'll automatically refund this fee within 7-10 working days.

    I hope this helps! 😊

    https://yourcommunity.tescobank.com/...ing/ta-p/33019


    If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here


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