Unable to use credit card to pay for online purchases.

  • WelshPaul's Avatar
    Fresh Eyes
    I have a Tesco Credit Card, I've had it for years.

    The past few weeks I have been unable to use it for online purchases, it simply throws an error. The payments are not being declined, it appears that I am unable to verify online payments.

    Tried Amazon, Netflix, Argos etc. As soon as I submit payment it fails.
  • 1 Reply

  • Joanne-D's Avatar
    Employee
    Hey @WelshPaul , thanks for getting in touch😀.

    Sorry you're experiencing issues using your Credit Card online. As you are unable to verify payments it is likely your 3D secure has been locked. This is an authentication procedure through your card issuer which provides additional security for online transactions.

    Please contact our Credit Card team on 0345 300 4278 (24/7 for essential services) and they will be happy to assist you with this.

    I hope you get it sorted!

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