[Navas]

Hi, Why won't the Tesco Bank app open after the latest update?

I'm having an issue with the Tesco Bank mobile app. After the recent update, the app won't open on my phone I just get a black screen and nothing happens. I've already tried restarting my phone, uninstalling and reinstalling the app, but it hasn't helped. Has anyone experienced a similar problem? Any suggestions on how to fix this?

[Joanne-D]

Hey @Navas, thanks for getting in touch😀.

Sorry you are having an issue with the Tesco Bank mobile app. Can you please check if there is any software updates required on your phone. The app will need the latest operating system to work.

I hope this helps.