[Badboygriff5154]

Why can't I actually speak to a real person?

[Mark_TB]

@Badboygriff5154 Hey there, thanks for getting in touch!

I’m sorry that you’ve not been able to speak to a colleague.

To speak to customer services, you can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope this helps.