[Rachrue124]

I’ve recently changed my phone and have tried to log in to my online savings account but I need to confirm it’s me - by filling in a form with my details including my sort code and account number…but because these are on my app I don’t know what they are!! Can someone please advise how I go about logging in? Thanks

[Mark_TB]

@Rachrue124 Hey there, thanks for getting in touch!

I’m sorry that you’re having problems accessing your savings account.

If we could ask you to contact one of my colleagues and we’ll check the status of the online and advise the best way that you can access your app again.

You can reach us on 0345 678 5678 (Mon - Fri: 8am - 6pm, Sat - Sun: 9am - 2pm)

I hope this helps 😊