[Elaine71]

I took out a new credit card with Tesco, as part of the application I opted to do a balance transfer from Vanquis. All appears to have gone through on Tesco's side but Vanquis still hasn't processed it on their part. The money has definitely been added to my Tesco statement. I've been waiting for the process to conclude for approximately 2 weeks. Does this process normally take so long? Do I contact Tesco or Vanquis to chase the issue? Thanks.

[Mark_TB]

@Elaine71 Hey there, thanks for getting in touch!

Sorry that your Vanquis card hasn't reflected the transfer.

The first point of call would be with them if they could check your account and any reasons it's not been allocated. If they're unable to resolve, then if you contact ourselves and we will look into it further.

I hope this helps.

[Elaine71]

@Mark_TB thank you. I will call them & ask them to check my account. I'll be back in touch if need be.

[Elaine71]

@Elaine71

Good morning, I'm back again with a confirmation from Vanquis stating that they have not received the payment of £462.08.
Would it be possible for someone from Tesco to check this as it is a substantial amount of money to seemingly disappear.