[gwynrwilliams]

A few weeks ago I changed my Tesco credit card DD from minimum payment to full statement balance. The payment is due today so I thought my DD would be taken, but it hasn't been. Usually DDs seem to be taken at the beginning of the day - do I wait to see if the DD gets taken later, or if it doesn't would I then have a late payment charge?

[ChristopherP]

@gwynrwilliams Hey there, thanks for getting in touch!

Payments for the full statement balance are taken 5 working days before the due date. If you call the Credit Card team directly, they'll check to see if the Direct Debit is set to collect or if a manual payment is required due to the change in instruction.

You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

Sorry for any inconvenience caused.