[Paulharrison]

Hi, My CC has not been working for online payments for sometime now and I have tried the customer services phone line but do not get an option to speak to a person.
Any ideas? The customer services no. was 0345 300 4278 and option 2 CC enquiries.

TIA

[ChristopherP]

@Paulharrison Hey there, thanks for getting in touch!

I'm sorry to hear about this. If you send a private message, we'll check to see if there is anything preventing you from using the card online.

If there are no blocks or restrictions, it could be a problem with 3D secure which is the system used to verify the card for online purchases. If this is the case, you'll need to call us to resolve this.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.