3D authorisation not working

  • RWB's Avatar
    Fresh Eyes
    Hi I’ve tried a couple of times to make a payment with my credit card one for airport parking and another for a blood test. Both times it failed to go through because the 3D authorisation failed, what needs to be done to get this resolved.

    thanks

    Ryan
  • 1 Reply

  • Mark_TB's Avatar
    Your Community Expert
    @RWB Hey there, thanks for getting in touch!

    I’m sorry that you’re having issues with your 3D secure.

    If we could ask you to speak to one of my colleagues and we will have it checked for you.

    To speak to customer services, you can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

    To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

    I hope this helps.

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