[CAS40]

Any idea why I can't use my credit card for some online purchases? Can use it in person, but not for new online purchases.

[Mark_TB]

@CAS40 Hey there, thanks for getting in touch!

I’m sorry that you’re having issues with online purchases

If we could ask you to speak to one of my colleagues and we will have it checked for you.

To speak to customer services, you can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope this helps.